Q: Create an Account for CustomerCentral

To create an account on Customer Central , please click on "Log In" on the primary navigation bar on www.optos.com. and select "Create Account".

Q: Order Marketing Materials

Customers can order marketing materials from Customer Central . All available materials can be found under Patient Marketing/Order Marketing and Other Materials.

Q: Forgot Password for CustomerCentral

To reset your password for Customer Central , please click on "Customers" on the primary navigation bar on www.optos.com. And select "Forgot your password?" or "Login with email".

Q: Order Wet and Dry Wipes

Customers can order wipes from Customer Central . They are located under Patient Marketing/Order Marketing and Other Materials.

Q: Log in to CustomerCentral

To log in to Customer Central , please click on "Customers" on the primary navigation bar on www.optos.com. At the login screen, enter your email address and password.

Question 1

Changes to my account or device location

Accepted Answer

Have you moved? Do you need your Optos device moved to a different location? Do you have other changes to your account, your listing on Find a Provider? Please submit your changes by following the steps below.

Question 2

Viewing invoices, paying Optos, and setting up a W9

Accepted Answer

Please use the information provided below to communicate with Optos regarding viewing invoices, setting up a payment via ACH, or completing a W9 to receive payments from Optos.

Question 3

Mirror Cleaning Procedure

Accepted Answer

The proper maintenance of your ultra-widefield device is crucial to protecting your investment. Please follow the instructions in this video for the proper procedure for cleaning the mirror on your Daytona, California, Monaco, and Silverstone device.

Question 4

Create an Account for CustomerCentral

Accepted Answer

To create an account on CustomerCentral, please click on "Log In" on the primary navigation bar on www.optos.com. and select "Create Account".

Question 5

Order Marketing Materials

Accepted Answer

Customers can order marketing materials from CustomerCentral. All available materials can be found under Patient Marketing/Order Marketing and Other Materials.

Question 6

Order a Replacement Eye Pad

Accepted Answer

Replacement eye pieces and other supplies and marketing materials are available for order within CustomerCentral.

Question 7

Promote your Optos Technology in Social Media and your Website

Accepted Answer

You can download high-resolution Optos images, logos, website copy, and sample social media posts to promote your Optos technology, within CustomerCentral. They are located under Patient Marketing/Forms, Templates, and Images.

Question 8

Forgot Password for CustomerCentral

Accepted Answer

To reset your password for CustomerCentral, please click on "Customers" on the primary navigation bar on www.optos.com. And select "Forgot your password?" or "Login with email".

Question 9

Order Wet and Dry Wipes

Accepted Answer

Customers can order wipes from CustomerCentral. They are located under Patient Marketing/Order Marketing and Other Materials.

Question 10

Log in to CustomerCentral

Accepted Answer

To log in to CustomerCentral, please click on "Customers" on the primary navigation bar on www.optos.com. At the login screen, enter your email address and password.

Question 11

Manage Work Items OptosAdvance

Accepted Answer

Learn how to add folders, worklists, and manage other work items in OptosAdvance.

Question 12

Accessing Optos Web Patient Registration (OWPR)

Accepted Answer

Optos Web Patient Registration (OWPR) is a web-based platform where you can perform patient entry from anywhere, rather than on the in-office device tablet.

Question 13

Create a Desktop Shortcut for OptosAdvance

Accepted Answer

For easy access to OptosAdvance, create a shortcut on your Desktop.

Question 14

Edit Permissions in OptosAdvance

Accepted Answer

Those with existing Administrative privileges can modify user permissions. For step-by-step instructions, click the Help (?) icon in OptosAdvance or download the instructions in CustomerCentral.

Question 15

Viewing different retinal layers in OptosAdvance

Accepted Answer

You are able to scroll between each of the different retinal layer views within OptosAdvance.

For more information, review the provided instructional video.

Question 16

Change Password in OptosAdvance using Optos Web Patient Registration (OWPR)

Accepted Answer

You may update your password within OWPR by selecting Change Password within your Account drop-down.

Question 17

Editing patient with two different IDs

Accepted Answer

OptosAdvance users with Administrative privileges have the ability to move, merge, or edit patient images as needed.

You can locate helpful instructions by clicking the Help icon (?) within OptosAdvance, or view the guidance within the provided documents.

Question 18

Adjusting Contrast of Images in OptosAdvance

Accepted Answer

To adjust image contrast select the WI Tool on the ribbon in OptosAdvance.

Question 19

OptosAdvance Overview and Capabilities

Accepted Answer

OptosAdvance is a comprehensive image management solution for eyecare. It enables clinicians to review, annotate, securely refer and archive images from many eyecare diagnostic devices in their practices using a single, industry-standard DICOM solution.

Question 20

Compare Prior Patient Images OptosAdvance

Accepted Answer

Capturing optomap images of your patients at each visit allows you to provide a historical representation of their eye health and also monitor any changes that you may be watching. This information will provide you with the ability to compare prior patient images within OptosAdvance.

Question 21

Merging Patients OptosAdvance

Accepted Answer

Information on how to combine studies for a patient with two different Patient IDs in OptosAdvance - this functionality requires that the user have the Edit Patient Study privilege.

Question 22

Exporting, Emailing, and Printing images from OptosAdvance

Accepted Answer

Sending images to a colleague for referral or co-management, or would your patient like a copy of their image for their records? Images can be exported from OptosAdvance in JPG, PDF, or DICOM format.

Question 23

Edit Patient Data in OptosAdvance

Accepted Answer

How to edit patient data in OptosAdvance including changing first and last names, birth dates, ID numbers, and referring physicians. Users with Edit Patient Study privileges can edit patient data.

Question 24

Measuring Cup to Disc Ratio

Accepted Answer

OptosAdvance provides many useful annotation tools to aide with optomap review. One of the tools is the Ratio tool, which allows you to measure the Cup to Disc Ratio (CDR) manually.

Question 25

Import Non-DICOM Image Files OptosAdvance

Accepted Answer

OptosAdvance allows for the upload of non-DICOM images and files.

Question 26

Import DICOM Image Files OptosAdvance

Accepted Answer

OptosAdvance allows for the upload of DICOM files from multiple patients and studies by use of a Zipped file.

Follow the step-by-step guidance in the documentation provided for more details.

Question 27

Optos Web Patient Registration (OWPR): Enter New Patient

Accepted Answer

Adding patient names to OptosAdvance OWPR can be done one-by-one or through an upload of a .csv file from your electronic health record (EHR) system.

For guidance on the patient entry process and how to review a sample CSV, review the guidance on the documentation provided.

Question 28

Optos Web Patient Registration (OWPR): Create new User

Accepted Answer

An Optos Web Patient Registration Admin user may create new users for the platform. All users should have their own username and password for the best experience.

Review the guidance on the documentation provided for step-by-step directions.

Question 29

Access and Password Reset for OptosCloud

Accepted Answer

OptosCloud can be accessed using region-specific URLs. If you are attempting to log in but need to reset your password, instructions are available for download.

US URL: https://cloud.optos.com
Canada URL: https://ca.cloud.optos.com

Question 30

Viewing patient studies in OptosAdvance

Accepted Answer

OptosAdvance has many easy-to-use features that make reviewing patient studies a breeze. View the guidance in the document included for helpful tips.

You may also use the Help (?) section of OptosAdvance for guidance.

Question 31

Adding new users: OptosAdvance

Accepted Answer

New users may be added to OptosAdvance by an Admin user of the application. For step-by-step instructions, review the guidance in the document provided.

You may also use the Help section of OptosAdvance for guidance.

Question 32

Adding new users: OptosDirectory

Accepted Answer

OptosDirectory is used to add new users for California and Daytona devices. For step-by-step instructions, view the instructional documentation provided.

Question 33

Printing Images: OptosAdvance

Accepted Answer

OptosAdvance provides an easy-to-use method for printing images from your patient studies. Follow the guidance in the document below for instructions.

Question 34

Adding OptosAdvance Software on additional devices

Accepted Answer

How to add OptosAdvance review software to another computer or tablet.

Question 35

Using the Auto-montage Feature in OptosAdvance

Accepted Answer

Overview of the auto-montage feature of OptosAdvance. Auto-montage enables a series of images to be montaged to show up to 220° (97%) of the retina.

Question 36

Monaco OCT Report Training Video

Accepted Answer

The following video is intended to provide training on OCT Segmentation and Reference Database reports available in OptosAdvance for the Monaco in the United States. The video is broken down into chapters for easy navigation to specific topics.

Question 37

Device Power Down Procedures

Accepted Answer

To protect the longevity of your Optos device, be sure to follow the guidelines in the instructional video to properly shut down your device.

Question 38

Downloading or requesting a User Manual for my device (Instructions for Use)

Accepted Answer

User Manuals (Instructions for Use) for all Optos devices can be found in CustomerCentral.

Question 39

Improve OCT image quality with Monaco and Silverstone

Accepted Answer

Performing an OCT scan using Monaco and Silverstone requires that the Signal to Noise Ratio (SNR) value be at a minimum of 6/10. To improve the SNR, press the plus (+) or minus (-) button on your hand controller.

Low SNR will result in a grainy image and it should be discarded and retaken.

For tips on OCT imaging using Monaco and Silverstone, log into your CustomerCentral account to review the instructional videos on OCT Imaging.

Question 40

Multi-mode feature on Monaco and Silverstone

Accepted Answer

Multi-mode, available in the Monaco and Silverstone devices, is a user-defined series of color, autofluorescence (af ), and OCT scans for rapid image capture. Using multi-mode, you can capture the color, af, and OCT scans for both eyes in as little as 90 seconds.

Question 41

Eye Steering with Daytona, California, Monaco, and Silverstone

Accepted Answer

To image the extreme periphery of a retina, beyond the 200 degrees already captured in an on-axis image, you have the option to perform eye steering on your Daytona, California, Monaco, and Silverstone device.

Question 42

Restart/Reboot Device

Accepted Answer

A reboot of your UWF device should be performed once per week

Question 43

Set a logout time for my California or Daytona device?

Accepted Answer

You are able to change the automatic logout time on the tablet of your device if it remains unused. If the tablet is not used within the selected amount of time, it will log the use off of the tablet.

Follow the guidance in the documentation provided for more details.

Question 44

Autolaterality on my California device

Accepted Answer

Ensure that your device tablet has been upgraded to Nurburg software version 2.4.4 or later. Then, using an account with administrative privileges:

Tap To admin
Go to Configuration
Turn auto-laterality on
Go to Preferences
Turn auto-laterality on

Question 45

Option 1

Accepted Answer

This video is for customers who may have questions on how to get you or your staff members up to speed on your Silverstone device.

Question 46

Option 2

Accepted Answer

This video is for customers who may have questions on how to get you or your staff members up to speed on your Silverstone device.

Question 47

Stereo imaging with Daytona, California, Monaco, Silverstone, and UWF Primary

Accepted Answer

Stereo imaging is a technique for creating or enhancing the illusion of depth in an image. These images are then viewed with a stereoscope to view in all 3 dimensions. To view detailed information on performing stereo imaging on your Daytona, California, Monaco, Silverstone, reference the applicable instructional video within CustomerCentral.

Question 48

Patient Positioning

Accepted Answer

Proper positioning and alignment of your patients is central to capturing the largest field of view on your optomap images.

Question 49

Taking optomap af images on your Optos Device

Accepted Answer

The imaging procedure for capturing an optomap af (fundus autofluorescence) is the same as capturing a color (rg and/or rgb) image on your Optos Device.

Question 50

Reducing Lid and Lash

Accepted Answer

If an image has too much eyelid and/or lashes visible, it can impact the quality of the review and potentially obscure areas of interest within your images. If you find this is the case try instructing your patient to blink and then open both eyes as wide as possible, raising the height of the table may help as well as patient lid and lash taping techniques can help eyecare professionals obtain unobstructed images for more effective analysis of their optomap retinal images.

View Troubleshooting Image Quality for more tips on this and additional imaging scenarios.

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